Citrix cannot complete your request. For example, if the NetScaler appliance is on release 12.

Citrix cannot complete your request Correct. Call back URL is the internally accessible URL of the appliance. Members; 1 Here is where it started to get confusing: the certificate store contained all the required root and intermediate certificates. Sould check override global on the MEP IP and on the one below. com New users: username@newdomain. O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers. “Cannot complete your request. Follow the steps to check the base URL, DNS, StoreFront, NetScaler, authentication methods and more. For example - <sessionState mode="InProc" cookieName="Citrix_AuthSvc" timeout="5" /> StoreFront event log shows Access is denied. This Preview product documentation is Citrix Confidential. After enrolling my device, I tried to logon as a user. CTX Number CTX464177. 8. So as the message says the XML service which is configured to use https (in my case and most others cases I assume) just shuts itself down since after the upgrade which leads to an empty page (no apps nor desktops visible) when logging Verify if antivirus firewall is installed on the StoreFront server. I am able to configure the DR Netscalers to point to Prod Storefront servers, which leads me to believe there is an issue with the Netscaler passing the authentication to Storefront. Without the { the Store-Side works as expectet. Netscaler access gateway Get Troubleshooting Citrix XenDesktop® now with the O’Reilly learning platform. This was coming up both in Workspace App What I observed in testing was the majority of the web page being served from cache, followed by a small number of non-cacheable requests triggering a pre-flight request. 0 61. Question. Note: StoreFront SSO configuration is impacted (disabled) only Hi, Can you please try the resolutions mentioned in the below article to fix "Cannot complete your request " issue? Do let us know if it resolved your issue or not. "- NetScaler Gateway - Discussions" they found that the issue is either a certificate mismatch or only one of the load balanced SF was having issues. config file located under C:\inetpub\wwwroot\Citrix\Authentication\web. Routing table should also look complete. 2 Error: "Cannot complete your request" when login to the Netscaler with SAML Error: "Cannot complete your request" when login to the Netscaler with SAML. we have found if users put in password longer than what the AD policy specifies there minimum to be it works. debug; By Kedar Pavaskar1709157578 October 18, 2019 in NetScaler Gateway. I think not being able to DNS resolve the storefront hostname in the session We’ve all seen it time and time again some misconfiguration with Citrix StoreFront and/or Citrix FAS and you’ll be getting the cannot complete your request message in your screen. The version of netscaler is 11. if I take the otp setting off and use singl Since Citrix Store Front is in a fairly usable release (> Version 2. [CVADHELP-17107] The Secure Ticket Authority update of the Citrix Gateway object might not get reflected in the Store Service’s This serves as a central location for common StoreFront troubleshooting articles authored and vetted by a group of Citrix subject matter experts in this area. This is used to verify that requests received from Citrix Gateway originate from that appliance. Item 1 of 1. I had to get another certificate, When I sign in to the storefront web URL, it displays "Cannot Complete Your Request" Learn how to resolve the error "Cannot Complete Your Request" when connecting directly to StoreFront server. com. If I try again a few times it then works? The event log on the Citrix Xenapp server shows: Event 8 None of the AG callback services responded Event 10 A CitrixAGBasic Login request has failed. While configuring a similar setup, I ran into some strange issues that were ultimately resolved to disabling AppFlow on the NetScaler. The fix for these versions will be available in an upcoming release. Does your IIS Default Web Site have a binding for http on port 80? If the connection is getting established after few mins or few attempts, then there might be one faulty storefront server that causing this issue. By netorcurs April 8 in Core ADC use cases. After the update it is possible that suddenly the login sent from the Citrix ADC Gateway to the Citrix Storefront does not work anymore. Seemingly randomly users getting "Cannot complete request" after logging to to Netscaler with new DUO oauth MFA. Upon a short investigation, we have discovered that you have to change the Netscaler Citrix Access gateway logon " cannot Complete Request" citrix access gateway; aaad. Checked logs and did the necess After ADC is upgraded from 12. Complete the following troubleshooting steps: Verify for the presence of customized theme under VPN Parameters or VPN Virtual Server. StoreFront is an enterprise app store that aggregates applications and desktops from Citrix Virtual Apps and Desktops sites and Citrix DaaS into a single easy to use store for users. Citrix Authentification Service => event 7 - task 1005. and if we do it internally on the storefront it lines up with the ad policy. hi r/citrix. Title Error: "Cannot complete your request" when login to the "Cannot complete your request" single user . 1, and you want to upgrade to release 13. Learn how to troubleshoot this common error message when accessing Store for web. I have re-installed Storefront as it's same problem. D On StoreFront Server, open the Citrix StoreFront management console > Stores > Manage Citrix Gateway > Select the Citrix Gateway you configured > Edit > General Settings > Citrix Gateway URL, check Citrix Gateway URL is correct. Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products. It happens with both AAA as well Virtual Gateway server. Evidently (understandably?) the script in the page has no idea how to deal with the non-answer it gets back and displays the "Cannot complete your request" message. 1. Artimus Aunos. This issue is caused due to third-party proxy configuration. Ensure that the ROOT cert and Intermediate Cert used for binding on Netscaler vServer i. Hello I'm using MCS via Citrix Cloud ( on VAAD 2103 ) to my AWS account, it works fine The command you ran is 13. Verify if there is Login Page specific customization on the Customized portal and remove the Page specific customization from the Customized portal Theme. 35 (installed with Error: "Cannot Complete Your Request" When X-Forwarded-For is Disabled on Citrix ADC URL Name CTX235858-error-cannot-complete-your-request-when-xforwardedfor-is-disabled-on-citrix-adc Very often but not always (intertermittent), directly when opening NetScaler Gateway login page I get "Cannot complete yor request". 1 Navigate to Traffic Management > Load Balancing > Virtual Servers > open SSL virtual servers and confirm TLS 1. . A user reports and solves the problem of "Cannot complete your request" after upgrading Citrix ADC from 67. We had this issue last year and ours was a load-balancing issue. StoreFront receives the correct Citrix AG Username: In the unsuccessful scenario, NetScaler cannot obtain the correct username from Oauth so NetScaler submits it as an anonymous user to the In this video, I tried troubleshooting a problem on the storefront server, when I tried logging in it said 'cannot complete your request'. Kedar Pavaskar1709157578. Sometimes clearing cache or using incognito b "Cannot complete your request" when using SAML: FailedPasswordComplexity. Because of company re-branding, we have new users being setup with a new UPN. We have just installed a new XenApp 7. 1-12. Recommended Posts. You need to be a member in order to leave a comment Build 13. You may use, modify and distribute it at your own risk. 2 CU1) and migrated one of my StoreFront servers from XenServer 7. Error: "Cannot complete your request" when login to the Storefront with SAML. "Cannot complete your request" on Citrix Gateway after adding EPA policy Unfortunately, I do not have access to the DCs (logons blocked) and I cannot remotely query the logs. If you didn't find the answer to your problem and you would like us to look into to it, then don’t hesitate to ask us. Hi everyone, We are in progress right now of making our Citrix environment an Active Active setup using Netscaler GSLB between our 2 Sites/Datacenters. On the session policy on the network tab there are advanced configuration. " When using Oauth on ADC to perform SSO to Storefront, users receive "Cannot Complete Your Request" message. Complete the following steps to troubleshoot this issue: If you are load balancing StoreFront, then Open the command prompt from the testing machine and ping StoreFront base URL FQDN to confirm if it is resolving to the load balancing IP address. 19? If you edit the SSL params in a Virtual Server acting as a gateway, for instance un-ticking SSLv3, then saving the configuration, every time you connect to the virtual server, you get the "Cannot complete your request". Share Look under Hello, 2 weeks ago I installed a new Citrix Hypervisor pool (8. 1 Firmware, not 13. You’ve completed configuring two Citrix StoreFront configured as a Load Balancing Virtual Server that is published by a Citrix ADC / NetScaler Gateway but noticed that the successfully logging on would In the Sotrefront event viewer, i have collected those logs: Citrix Receiver for Web => event 10 - task 3001. I configured; 1. Per Citrix, it is necessary to perform RADIUS authentication before LDAP in Receiver or Workspace connections. For this separate setup, I'm not using the netscaler. 64. config then make sure the SessionState timeout field is set to the default value of 5. Upon checking on a different browser, I could connect and login fi Hi, I configured Citrix Gateway + Native OTP for 2Factor authentication using Google authenticator. Previously pass-through authentication for Citrix Gateway was Failed to Open the Resources after Upgrading CWA for Windows to 2409. CTX Number CTX473046. Yes, the templates have been applied via GPO and the NetScaler has authentication delegation enabled. Make sure that the certificate on the StoreFront server is not expired. If you have not implemented The specified Citrix XML Service could not be contacted and has been temporarily removed from the list of active services. The ADC can resolve the FQDN without any problems. Could Anyone help me? When trying to login, we receive an error: we cannot complete your request We are trying to integrate the PingFederate as IDP with the Netscaler as SP. The SSL cert that was created did not have the base URL set in the common name when the cert was created. On Event Logs will not show any Errors related to this behavior; Wireshark Trace will not provide useful information about this behavior either; To remedy this problem go to Storefront's Management Console https://community. 1 or 12. ; View the Certificate Details tab of the certificate, verify it contains a private key. Failed to Open the Resources after Upgrading CWA for Windows to 2409. 15 environment and once we configured and tried to access the store address on the Storefront server we received the following error: Cannot complete your request. Home; Support. You will need to configure the ordering of your authentication policies as follows: I am getting random "Cannot complete your request" when signing into storefront from Netscaler. How to check log about Cannot complete your request after logon Citrix Gateway How to check log about Cannot complete your request after logon Citrix Gateway. It does connect to the storefront Server it just does not authenticate. com Users with the new UPN suffix can login to Netscaler, but cannot launc Upon login with your OTP code the page may post a message advising you to verify NTP synchronization. So we have a mix of users with: Current users: username@domain. x StoreFront Receiver Web website throws the error: “Cannot complete your request. How to fix the Problem on Citrix ADC 13. - “Cannot complete your request” Hey everyone, Kinda stumped here, any help is appreciated. The Citrix ADC's time must be sync in order to generate the correct time based OTP. I dont Launching Citrix XenDesktop 7. msc" and hit Enter or press OK. URL Name CTX464177-cannot-complete-your-request-when-using-saml-failedpasswordcomplexity. Introduction. Except when I enable HSTS on IIS and try to connect through Netscaler Gateway I get 'Cannot complete your request' We already have strict-transport-security response header in place, and according to MS both s Failed to Open the Resources after Upgrading CWA for Windows to 2409. All health checks from Director are good. Share More sharing options Followers 1. 0 Want to learn more on Citrix Automations and solutions??? Subscribe to get our latest content by email. nFactor. storefront cert is not valid 2. Single Signon therefore no longer works. Also, configuration changes might not propagate to the other servers. Hi there I'm following the guide to secure my Storefront servers which works pretty ok. The Best Community for Modding and Upgrading Arcade1Up’s Home Arcade Game Cabinets, A1Up Jr. After narrow down the issue I found that when I change the Web Interface Address in the session profile to https://ip-adress instead to https://fqdn it works. For example, if the NetScaler appliance is on release 12. When I try to log on using a browser I get a push sent to my phone, I approve the logon and I get a “Cannot complete your request” popup. if you’re writing about AD Schema, I think you’re using an nfactor authentication via AAA vServer. In Manage Receiver for Web > Configure > Advanced, try setting Loopback (third row) to OnUsingHttp. Complete the following steps to troubleshoot this issue: On the StoreFront server, go to the Citrix StoreFront management console > Server Group > Base URL, confirm that the StoreFront Base URL includes a full FQDN, not a hostname or an IP address. I noticed this error connecting to the Citrix storefront page URL, it didn't let me login. 0 is enabled under the SSL Parameters on the load balancing VIP and load balancing services. It was frustrating because you could rarely reproduce the issue when troubleshooting. NET CLR Version 4. 15 CU3 to 1912 CU1. Store: Manage Authentication Methods > Pass-through from Citrix Gateway > Configure In this video, I showed how we can troubleshoot the issue "Cannot complete your request' error while logging into storefront. Can even put the users into a AAA group, but when we try to use that group with a SmartAccess Profile to tag the session we get "Cannot complete your request. Verify if the StoreFront IIS server is bound?? to 443 Cannot complete your request – Citrix Storefront. Neither via storefront directly nor via access gateway. Additionally, validating the URLs within Edge did not report any certificate issues, everything appeared to be perfect. Downloads. ” For additional information, refer to Citrix Documentation – Load balancing with NetScaler. Looks like OneLogin doesn't send the password. When we hit the Store Front, we get "cannot complete your request", as it was throwing "cannot complete your request" on the SF page. Created Date 2/Nov/2022. StoreFront 3. Confirm external users are using the same URL for external access on the browser and Citrix Workspace app. Getting "Cannot complete your request" when using Citrix DaaS Gateway service 1; Getting "Cannot complete your request" when using Citrix DaaS Gateway service. Article Type Problem Solution. Posted June 17. so somewhere in the NetScaler it must has something set. I understand that this issue is probably related to Hardening, but I'm not sure which one. But only with one Store-Side the second Store-Side works without Problems. You agree to hold this documentation confidential pursuant to the terms of your Citrix Beta/Tech Preview Agreement. When I check the Storefront Logs I have the following: Log Name: Citrix Delivery Services Source: Citrix Authentication Service Date: 16/12/2013 16:30:31 Guys anyone else noticed the following on NetScaler Gateway 12. Cannot complete your request. Storefront from 3. Log in. Created Date Citrix is not responsible for and does not endorse or accept any responsibility for the contents or your use Got "Cannot complete your request" from Citrix Gateway. Find common causes and solutions for DNS, certificates, authentication, Learn how we resolved the 'Cannot complete your request' error when upgrading Citrix StoreFront from Server 2019 to Server 2022. 19. If any of the backend servers are unhealthy then troubleshoot and resolve the issue. cn with realm context <unknown> resulting in: Citrix is not responsible for and does not endorse or accept any responsibility for the contents or your use Tbe issue is solved by Citrix support. System. Can't complete your request when logon Netscaler Gateway using UPN name with SAML enabled. URL Name CTX473046-cannot-complete-your-request-on-gateway-url-after-adding-new-domain-to-trusted-domains. I click OK and it just keeps looping until the browser is . Complete the following steps to troubleshoot this issue: Open a browser on the testing machine and go to the StoreFront base URL to confirm the correct certificate is bound to the load balancing VIP. by Nik · October 6, 2018. log, you see a message similar to this - "OAUTH RP: Successfully verified incoming token/code, username: <Anonymous>, client ip 0x00000000". , End Entity Certificate -> intermediate 2 -> intermediate 1 ( cross sign certificate ) -> sha-1 root or sha-2 root are all installed on the storefront cert store (MMC- Certificate snapin- Trusted and intermediate store (Add respective files here)). On Storefront event log, we can see "An authentication attempt was made for user: username@domainname. The LDAP VIP is hosted on an F5 which I do not have access to. 51, thats 13. https://community. 2. 1 CU2 pool. I am able to get on the StoreFront and XenApp servers and add user groups from the other domain to local groups Seeing the same issue on two separate Netscaler / SF environments. Open the IIS console on the StoreFront server click the server > Server Certificates > double-click the certificate that you are using for StoreFront. If you have configured the "VServer IP address (optional)" setting at Storefront->Stores->Manage Citrix Gateways->Edit each Gateway configured. Users from Azure domain try to access published resources from your on-premise domain and get error: "Cannot complete your request" Running into the exact same issue. It looks like you have Callback enabled. Discover the role of SSL/TLS trust issues, Learn how to fix the error message when users cannot sign in to Citrix Virtual Apps externally using Citrix Gateway. Session policy/profile configured for Web Interface Address Citrix is not responsible for and does not endorse or accept any responsibility for the contents or your use of these third party Web sites. Storefront event viewer logs for Citrix also reference the username "Anonymous". Disable the antivirus firewall and test the connection. as soon as I activate "Validate PAsswords via" "Delivery Controller" I get a "Cannot Complete Your Request" on WebIf. x), I intended to update my lab environment to the current software releases and update my skills to Store Front and Netscaler Gateway VPX. While testing I came upon the following error(s): Error: "Cannot complete your request" while accessing on premise XenApp 7. However when connecting with HTML5 workspace it pops right up with "Cannot Issue and Background Yesterday, Citrix released a security bulletin outlining several “Low” and “Medium” risk vulnerabilities as covered in CTX281474 and outlines the firmware versions available for download which mitigate those Create an account or sign in to comment. com/forums/topic/253405-storefront-warning-28/. Users impacted by this problem needed to be granted "Windows Authorization Access Group" permission How to Add an Execution or Computer Account to the Windows Authorization Access Group Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case. Hi Building a Server 2022 environment with CVAD 2203 CU3 Built two StoreFront Servers with wildcard SSL cert, and using a NetScaler ADC to load balance the two servers Also using the ADC as a NetScaler Gateway appliance. Checking ns. We actually did some testing where we had user [email protected] have his username be jsmith@mycorp and that successfully enumerated applications. Once all backend server are functioning, you should be able to launch apps without any issues. Dear all, just recently I had to start implementing Fine Grained Password Policies in order to ensure complex passwords and subsequent changes on a regular basis. Then, type "services. On the IIS console go to Application Pools and confirm that Citrix Delivery Services Authentication app pool is configured to use . Learn more. I configured Netscalers in each site which also load balanced our StoreFront Servers. On the StoreFront server open the Services console by pressing the Win + R keys on your keyboard, to open the Run window. gatewayservice; daas; Asked by Larry Marshall1709162661, June 17. Cannot complete request. I rebuilt the FAS/MSCS integration lastnight and re-confimed the groups were applied to the certificate templates correctly, and the powershell script (with the corrected store name - samltest) has been ran on the storefronts. I keep getting the message "Cannot Complete your Request" on the webpage. (long I followed the guide and set up two RADIUS servers, one for browser and one for Citrix Receiver. ; Make sure the Expiration Date is not expired. Workspace for Windows works fine. ServiceModel. There is an integration setup between your domain and another domain on Azure cloud service. 1 and TLS 1. but coming in externally has to be a lot longer. storefront citrix adc gateway; By Artimus Aunos November 21, 2022 in NetScaler Gateway. If you deploy Duo for Citrix Gateway using our Citrix Basic Secondary configuration, Citrix Receiver or Workspace users may not authenticate successfully. 35 (installed with Hi Reppaka897 Now that you have successfully configured the authentication part of the SAML StoreFront deployment you need to solve the SSON to the VDA at launch problem. 1 build 51. Community; More. If you like our content, please support us by sponsoring on GitHub below: Greetings, I have all users in a single domain. Exclude the StoreFront ports within the antivirus firewall. Loading. I can click OK and then I can login and everything works as exspected. Verify if all the required network is reachable from NetScaler Gateway. We confirmed this by going to the storefront web browser and checked the cert that users were getting when the get to the storefront web page. Posted October 18, 2019. Authentication Pass-Through was also configured from each N To resolve this issue upgrade to 12. Hello, how can I find out which application it is? We have this warning in the Storefront If any timeout settings have been modified manually through the web. 1 to 13. Problem. The development, release and timing of any features or functionality described in the Preview documentation remains at our sole discretion and are subject to change without notice or consultation. To resolve this issue disable self-recycling for the following application pools: Citrix delivery services authentication; Citrix delivery services resources Greenfield Citrix deployment with Citrix Gateway fronted by Azure MFA SAML with a custom theme. Posted by u/_tufan_ - 2 votes and 8 comments All components went flawless through the upgrade only after the maintenance window I could not see any desktops when logging in through StoreFront and got the dreaded “cannot complete your request” when logging in via the Citrix Gateway. Citrix Customer Service. After completion of the configuration I was not able to access the my environment from outside. I’d like to add to the „check SF logs“ an „if you see your /Citrix/StoreWeb url in the url bar at the moment of the error“. Follow the steps to verify Citrix Gateway URL, STA servers, DNS settings, authentication This is a troubleshooting guide for the error "Cannot Complete Your Request" which accessing application through StoreFront. Here's is a Citrix KB article for this issue but I can't imagine there's anything you could do on your end. Additional Resources. CTX207162 - Error: "Cannot Complete Your Request" When Connecting to StoreFront Citrix Gateway: “Cannot Complete your Request” November 10, 2020 Lucas Hökerberg Leave a comment Suddenly in my Citrix Virtual Apps environment, my users where unable to connect to a desktop or app session externally using the Citrix Gateway funcionallity in Citrix ADC (former NetScaler). This article provides a list of Knowledge Base resources on how to investigate, troubleshoot, and prevent the most common issues with session launch in Citrix Virtual Apps and Desktops. I have an in production Citrix implementation already, however, I'm attempting to build out a separate stand alone implementation for testing before actually getting things upgraded/updated in production. x StoreFront Receiver Web website directly but receive the following error: In this video, I tried troubleshooting the issue I came across while logging into storefront portal, it throws the error 'cannot complete the request', upon Cannot Complete your Request [CVADHELP-16800] After installing or upgrading StoreFront to version 1912 LTSR CU2, joining the StoreFront server group might fail. 14. Netscaler/ADC is latest 12. 1 Build 51. but we have not found this. StoreFront - It shows the "Cannot complete your request" just at home page, before prompting for authentication. 9 Resources by a user from Azure Active Directory. I have isolated this to the Prod Netscalers. If using a SAN certificate, make Did your issue get resolved? I saw in another post that someone else had similar issue: Cannot complete your request "Cannot complete your request "A CitrixAGBasic Login request has failed. Setup Adaptive Auth, setup a working nFactor flow to auth the users to LDAP and 2nd factor, works great. In this video, I tried to troubleshoot the issue I came across while logging into storefront site, it throws error 'cannot complete your request', did some t "Cannot complete your request" is a catch-all message for many different issues. Good day, My netscaler is presenting this message when a user enters the password incorrectly, the "incorrect password" message does not appear, but does block the user in an active directory. " After initial install Citrix receiver page . Check the Event Viewer on your SF server (Citrix Delivery Services under Applications and Services Logs) to see if there are any errors that might assist in figuring out what the problem is. Storefront via Loadbalancer is ok. Hopefully I can make this clear enough. Mar 3, 2022; Knowledge; Information. com/forums/topic/246965-aws-ec2-tags-using-mcs/. Followers 3. You will often get the window “Cannot Complete Your Request” on NetScaler login page but once clicking OK it will lead to login page and works normally. Products: Citrix Virtual Apps & Desktops 1811; frequent “Cannot complete your request” errors being thrown by Gateway, which although harmless (clicking OK continued on to redirect to the Azure MFA auth page), was a little unnerving. It is a default bug with NetCaler core if you are using AAA authentication method with custom portal theme. 0 and prior versions do not support TLS 1. For each Gateway, select "Authentication Settings" and check the "VServer IP address (optionsl)" field. For more information refer to CTX108960 - Probable Reasons for the Status of a Virtual Server Being Marked as DOWN on NetScaler. ServiceModel, Version=4. The reason I did activate that is that I cant see my published desktops and applications in storefront. Because it is a template that Force uses, it is understood that there will likely be additional After login in the Receiver for Web the Website stucks with "Cannot complete your request". This is BEFORE the login form is displayed. We just love IT-challenges! Failed to Open the Resources after Upgrading CWA for Windows to 2409. e. Citrix is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Citrix of the linked Web site. I am aware of the standard troubleshooting for Cannot complete request and FAS, this is not related. 0, the user keeps getting "Cannot Complete Your Request" when attempting to access resources through ADC with Oauth authentication. I encountered a problem while trying Complete the following steps on all the StoreFront servers to troubleshoot this issue: Open the IIS console > Servername > Server Certificates ; Make sure the Certificate Issued To name matches the StoreFront base URL. Learn how to resolve the common error that occurs when connecting through Citrix Gateway. 0, and then to release 13. The solution involves creating a Traffic Policy in ADC to How to troubleshoot if problems are found with the error message " cannot complete your request" in case not use NetScaler Gateway. In this video, I tried to troubleshoot the issue in my lab environment, it throws error cannot complete your request, this video will show how to fix the iss Cannot complete your request. 16 to 1912 CU1 and all other components from 7. If you do that and using a sequel AD, then Radius authentication, it’s important to save the AD Password to use it later for SSO. The login to the Failed to Open the Resources after Upgrading CWA for Windows to 2409. I have gone through everything. Storefront callback URL under manage netscaler is not accessible or not reachable 3. StoreFront - It shows the "Cannot complete your request" just at home page, before prompting for hello Carl, I have more updates. After some research if found one Application who breaks the side. Then for [email protected] we used an Active Directory account which didn't exist like xjones@mycorp and it gets past the Netsclaler and then on All Activity; Home ; Forums ; NetScaler ; Core ADC use cases ; Citrix Gateway with 'Advanced Authentication Policies', 'Two Factor nFlow' and 'Store Front' ends in 'Cannot complete your request'. Netscaler gives "cannot complete your request" We have 2 domains with a 2-way trust in place. citrix. The Citrix Storefront only returns : “Cannot Complete your Request”. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF I know this can fix the "Cannot complete your request" issue when using SAML, so maybe the same will hold true for RADIUS. When trying to login, we "Cannot Complete your request. In ADC console > SSO Traffic policy is bind 4. All Activity; Home ; Forums ; NetScaler ; Core ADC use cases ; SAML Auth through Netscaler using Azure IDP - Cannot complete request - event id 10 Hello I have configured Citrix Native OTP the following all works can register a device can get pass the logon with your username and OTP, but when it goes to redirect you to the store front I get cannot complete request. 39 to 79. If you are using 11. You can log on and try again, or contact your help desk for assistance. I scrapped my old setup and spun up a new server since the old one was not and full production and over time had developed issues for some reason. 0-64. 1, first upgrade the appliance to release 13. Larry Marshall1709162661. There were no errors during the upgrade process. Confirm the following: Verify if the Citrix Default Domain Services is running. , Virtual Pinball tables, Countercades, Casinocades, Partycades, Projectorcade, Giant Joysticks, Infinity Game Table, Casinocade, Actioncade, and Plug & Play devices. CTX Number CTX214759. Hi Guys, I have a user trying to log into the platform but they are hitting "cannot complete your request" after a successful login The URL they use is the same one as all the other external Cannot complete your request on Gateway URL after adding new domain to trusted domains. Few days ago i've upgraded my Citrix environment. StoreFront console Store > Manage Receiver for Web > Configure > Advanced Settings > loop back > OnUsingHttp. After upgrade Storefront message "Cannot complete your request" 0; After upgrade Storefront message "Cannot complete your request" Asked by Sven van der Complete the following steps to troubleshoot this issue: Test LDAP reachability and validate end-to-end LDAP authentication to verify the cause of the issue. This works fine as long as I don't enter the SNIP IP address into the "VServ Hello @Amin Herbawi, . In the Arguments of the Application is a {. Posted November 21, 2022. "Cannot complete request" when logging on via NetScaler using dual factor authentication and SSON to StoreFront Server 3. EndpointNotFoundException, System. Documentation. Contact your system administrator. Troubleshooting steps to fix the problem when users try to login to storefront and they see this error message "Cannot complete your request", It's important Make sure Callback URL FQDN configured on Storefront server can be correctly resolved to ADC Virtual Server IP address (choose one Method below ) Cannot complete your request. This does not happen everytime and does not seem to be browser related. Main reasons for "Cannot complete your request" is 1. Legacy Group; 20 Posted October 18, 2019. I approve the logon and I get a “Cannot complete your request” popup. In a single-server deployment, the Server Base URL must resolve to the StoreFront’s server local IP address. The solution involves removing a session policy I had an issue last week where an SSL certificate had expired on our Storefront servers and no applications were appearing in citrix receiver. 35 onwards ADC improves the security by disabling some weaker authentication methods like Basic, Digest or NTLM for SSO. Solution. nor has Citrix Tech Zone Document History; Citrix Community Articles; All Activity; Home ; Forums ; NetScaler ; Core ADC use cases ; Cannot complete your request on Citrix ADC after user authentication and 2FA with Duo Proxy There should be another event indicating the actual problem. There are few rare „cannot complete request“ coming from netscaler direct. StoreFront errors with "Cannot complete your request" & event log "Failed to run discovery" URL Name CTX214759-storefront-errors-with-cannot-complete-your-request-event-log-failed-to-run-discovery. If you don't need SmartAccess or FAS, then go to StoreFront Console > Manage NetScaler Gateways, edit the Gateway, and on the Authentication page remove the callback URL. 1 then follow the workaround below. Per Citrix: Citrix recommends upgrade of one major release at a time. If you are using any of these authentication method then refer to Citrix Documentation - Disable the weak Basic, Digest, and NTLM authentication globally to resolve the issue. I will see what I can do with the AD team for accessing logs and/or reviewing the issue. Citrix. ” Problem You attempt to access the Citrix XenDesktop 7. 0. Verify the status of the backend servers. A Attempting to log into a Citrix ADC / NetScaler published Citrix Gateway displays the prompt: “Cannot Complete Your Request” Recent Visitor 20. With SamAccountName, it Hi Stuart, after more investigation to this. Checked with a few Storefront with a Load Balancer returns cannot complete your request immediately upon accessing the page. The call back URL is pointed to the ADC 3. vlhvz rzhes idnvbh ytvfw epdzoa whzm nnecqgd vgxmu sccmmi fuw